Refund policy

Returns Policy – KK’s Chicks & Blooms

At KK’s Chicks & Blooms, we take great pride in providing healthy, well-cared-for chickens and quality products. Due to the nature of our business, our returns policy differs slightly for live animals and other items.

🐔 Live Chickens (Special Conditions)

Because chickens are living animals, we offer a limited return window for their wellbeing and yours.

  • Chickens may be returned within 3 days of collection or delivery if there are concerns regarding ill health.

  • While we pride ourselves on maintaining a healthy flock, we understand that issues can occasionally arise.

If a chicken becomes unwell within this period:

  • It may be returned to KK’s Chicks & Blooms for assessment and care

  • Once recovered, the bird can be:

    • Returned to you, or

    • Exchanged for another chicken, or

    • Refunded (approved on a case-by-case basis)

All chicken return requests must be made promptly via email at admin@kkchicksbloom.com.au.

📦 General Returns (Non-Live Products)

We offer a 30-day return policy for non-living items, which means you have 30 days after receiving your item to request a return.

To be eligible:

  • Items must be in the same condition as received

  • Unused, unworn, with tags, and in original packaging

  • Proof of purchase is required

To start a return, contact us at admin@kkchicksbloom.com.au.

Returns must be approved before being sent. Once approved, you’ll receive instructions on how and where to send your item.

Items sent without prior approval will not be accepted.

⚠️ Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • Your item is defective

  • Your item is damaged

  • You received the wrong product

We will assess the issue and work to resolve it as quickly as possible.

🚫 Non-Returnable Items

We do not accept returns for:

  • Perishable goods (e.g. flowers, plants, feed)

  • Custom or personalised products

  • Personal care goods

  • Hazardous materials or flammable items

  • Sale items or gift cards

Please contact us if you are unsure about a specific item.

🔄 Exchanges

For non-living items, the fastest way to exchange is to:

  1. Request a return

  2. Once approved, place a new order

For chickens, exchanges are handled under the 3-day health guarantee policy above.


💳 Refunds

We will notify you once your return has been received and inspected.

If approved:

  • Refunds are issued to your original payment method within 5 business days

  • Processing times may vary depending on your bank

If more than 15 business days have passed since approval, please contact us at admin@kkchicksbloom.com.au.

If you have any questions, feel free to contact us anytime at admin@kkchicksbloom.com.au.